CONTACT & HELP CENTER

Inquiry by Email

Most Efficient &

Preferred, faster

1. Office@ChinaServices.us

Any questions related to Applications at www.usChinaVisa.com

2. Manager@ChinaServices.us Any other questions/ comments

Always include your Service ID in Subject whenever available

Try FREE online registration First – you will have much fewer questions

Phone

Numbers

Phone Inquiry Hours: 6 pm - 10 pm, EST time

Have your Service ID ready whenever possible

General Inquiries: 1-248-662-5812 / 248-504-4624

Or back up 1-888-899-8472

Note: We may NOT be able to handle all incoming calls at this special time as visa policy tightened recently, which caused our workload more than doubled, tripled! Instead, consider email us, with service ID.

Fax #

For All Documents

For supplementary documents (show Service ID in docs, any time):

1-888-748-9218 OR 1-248-962-3866 (to only one of these)

Mailing

Addresses

Application must be mailed to address as shown in your Service Form -which is based on your needs

("Signature Waived" to prevent delays for delivery & re-delivery)

A. For Express Service ID starts with 3011

Email us as soon as possible: office@ChinaServices.us (with Service ID)

for preparation tips and mailing address, based state & consulate’s zoning.

Read tips for Chicago operation office-C or Washington DC operation office-D

We offer incoming Fedex label at discount price, overnight & insured

B. For Regular service ID starts with 1011, regardless of which states,

Send to our MI Central Management Office (most recommended):

PO. Box 219, Northville, MI 48167

(Phone: 248-504-4624 if needed)

C. Local MI-Novi Drop-Off & Pickup (Saturday 11 am to 3 pm):

         Or Regular service ID starts with 1011, Fedex / UPS shipping to us
         ChinaServices.us, HQ,
         20879 Chase Drive, Novi, MI 48375     (print map)
              (Phone: 248-504-4624 if needed)

Help Center

Our analysis shown that 95%+ customers could find answers from our website easily & quickly.

Or, Read the chart below grouped by Time & Question Type, you may instantly get an answer.

1. Before Apply - Know More About usChinaVisa.com

2. Before Apply - What Services Available

3. Making Application – How to Prepare

4. After Mailed - Process Status

5. If Not Listed - Other General & Misc. Questions

Question Type

& samples

Quick Answer

More Information

1.1

How usChinaVisa.com Works

We work directly with the China Embassy in Washington DC, and with Chinese Consulate General in Chicago, acting as your agent to submit visa applications. You get everything ready and mail to us, we send it in-person for processing. All is handled in a fast daily basis.

MI HQ office accepts in-coming applications, fast daily process; Operating office send to China Visa Office for actual process, & ship back to you directly.

Email report & web-tracking updates in evenings

1.2

What’s advantages usChinaVisa.com has

We are service oriented, not profit oriented. Our system is built-in with easiness, reliability, and cost effectiveness

1). Whole process is track-able at web any time; 2). Status reports thru mails; 3). Return shipping track-able & insured.

1.3

How could usChinaVisa.com offer such low service fee? Why the fee is varied?

Our system is offering premium services, yet fee is really the LOWEST. The Standard rate starts $19.95; for family packages, you can save on postage, and also get volume discount; for groups of 10+ the unit price is further lowered to $17.95

Exact amount will be calculated during process

To save more, select only options you need. You are supposed to get all docs ready and correct

1.4

What about area and Zoning with China Consulates

We are recognized by China Visa Offices to serve all applicants across the US, ALL 50 STATES No matter where you live, WE PROCESS ALL

Our system will tell you where to mail during application.

Refer to Testimonials

1.5

Are there hidden costs?

No Hidden Costs. But there are many options to serve you better and some options may come with an additional fee. We want to satisfy different customer needs.

On-line process will show you all options “There is NO FREE LUNCH”; yet our “Lunch” has the BEST VALUE

1.6

How long will it take to process a visa application?

You can count for days:

1. Mail to us

2. Actual process:

Regular 5-7 days,

Express 2-3 days

Rush 24 hours

6 hour same day

3. Ship back to you

Total may be 4-14 days

It is very much depending on your own selections

You must always add “Safety Margin”.

1.7

Will the process speed be affected by holidays, etc

Sure. On major US holidays and major Chinese holidays, the Visa Office may be closed.

Multi-day holidays:

Chinese New Year (Jan. or Feb)

May first week And October first week

Thanksgiving And Christmas

Check at the website by China embassy for holidays.

Other “close” may also occur: special event at China Embassy / Consulates; severe weather, and other occasional un-expected events.

1.8

How can I trust you?

We are confident to say YES, WE ARE THE MOST RELIABLE service provider. Behind the web, one of our key members has been in American-Chinese Community Services for 14 years, was leading a nationwide organization, and still a honorary Chair for it - the largest American-Chinese community in US: CSAUS.

Our system is built-in with reliable features: Email confirmation & reports at all important steps; any time web tracking and data are updated daily.

Comments & Testimonies

1.9

How to know usChinaVisa.com Procedures better

Take a “Trial” run - Just start “Apply On-line”. Before enter contact information, you can select “Trial” option.

2. Before Apply - What Services Available

Question Type & samples

Quick Answer

More Information

2.1

What Services are provided?

We are mainly servicing US citizens for Visa To China as an agent. All others are additions.

Read our “Service Types and Pricing”

You are supposed to find out how and what to prepare;

We process with what you have.

2.2

Can you service a Non-US citizen (passport)

Yes we can, as an addition to our major business. We treat all as applying Visa To China with an US passport

You must live in US (for mailing) and use an email accessible during the process

2.3

Do you process China Passport Extending, Replacement, etc?

Sorry, NO.

China passport Extension stopped Jan 1, 2007

All passport renewal / replacement MUST APPLY IN PERSON. We may pickup and shipping back to you after applied and have a pick-up slip.

2.4

Can you process Travel Certificate for overseas Chinese Children

Yes.

2.5

Can you process visas application for Hong Kong, Macao, and Tai- Wan?

Yes for Hong Kong. But US citizens do NOT need visa to go MACAO or Hong Kong.

There is NO way for us to process a visa for Tai Wan.

Process in the same way as apply for visa to China, but mail in docs for visa to HK.

http://www.china-embassy.org/ visa/english/hongkong/hkqz.htm

2.6 How to process

Visa (or Permit)

to Hong Kong

We may deliver your application to China Embassy for process. 1) You get all documents ready; 2) On-line register in the same way as apply for Visa to China; 3) Actually mailing documents for visa to HK; 4). All fees are SAME as apply for a China Visa. 5). Hand-write a note in Form-1 like “HK visa”

http://www.china-embassy.org/ visa/english/hongkong/hkqz.htm

HK visa application may take little longer than 5-7 days

DO NOT need to ask us more – we do not have more info than you can find on web.

3. Making Application – How to Prepare

Question Type & samples

Quick Answer

More Information

3.1

What Supporting Documents

I need to prepare

Refer to our unique checklist.htm from menu

It will be linked during your on-line application.

Follow our Checklist you will be ERROR FREE

We will check your documents completely at arrival, FREE.

If we find errors, we will help you to correct. Then $10 Premium Service fee is needed.

3.2

Manual Form vs.

Apply On-line

“Apply On-line” is very recommended: Easier, more accurate, progress reports thru emails, and you can track any time later.

Must have a valid email address; always refer to your Service ID

3.3

What is my application

Service ID

In the Form-1 came to the screen for printing if you process on-line; also in the email sent to you before the application process finished.

Must have a valid email address; always refer to your Service ID

3.4

What "mail-back"

Option is the best

Most recommend "2-days insured & track-able", a good balance of security and cost, unless your timing requires Overnight. As passport being one of your most important documents, we urge you keep Security First!

Each family needs only one package regardless of how many passports.

NO envelope needed if use our 2-days or Over-night. Be sure NOT to use P.O. Box

Not recommend use your own envelope.

Shipping to Hawaii and Alaska slightly higher

3.5

Have Difficulties with Computer During the Application Process

1. Try a while later (System may be in maintenance);

2. Email us, tell us about your operating system

3. Email us with a phone number, we can walk you thru

MS Windows & Internet Explorer 5.5+ work better.

Other systems may have difficulties

3.6

Need to make changes after registered on-line

Make an application again.

We will only use the Service ID in the form you mail-in.

Extra used Service ID will be cleaned periodically.

3.7

What's the address to send application to

Stated in Form-1 you need to print out during application process; and stated at the top of this page.

Our office takes applications from all 50 states.

3.8

What is the phone number for Express shipping

248-579-8800

Address varies pending on urgency, your state, and our workflow.

Email to ask before mailing.

3.9

How to mail package

to usChinaVisa.com

It's your selection. Most people send-in by US PS "Priority" mail which has NO Tracking. If you send in other more secured way, be sure to mark "signature waived" to avoid possible delay.

Tracking number available at Airborne, FedEx & UPS;

While US PS offers delivery confirmation only, no tracking

3.10 Apply for a Travel Certificate (child in Overseas Chinese family)

Read our unique checklist.htm

Prepare all documents according to website by China Embassy.

3.11 Apply for a visa for children from an Oversea Chinese Family

Children holding an US passport need to apply for visa, if parents are US citizens or have green card.

All fees are same.

3.12 Apply for a Visa / Travel Certificate to Hong Kong

See section 2.6

Visit website by China Embassy. They charge $20 liaison fee, making all fees the same as for a China visa.

4. After Mailed - Process Status

Question Type & samples

Quick Answer

More Information

4.1

Want to know

if the mail has arrived

Check your email.

Or track at our web site.

Enter Service ID, ALL digits. Afternoon or Weekend Arrivals may be recorded on the next business day

4.2

Want to know if the Application is OK

No News is good News.

Our officer will pre-check your application. If found more documents needed, or told by Visa Officer for corrections, instead of doing as it is with a risk, we will work on your behalf for the best result, & contact you.